Job Description
Help Desk Specialist I (Tier 1 Agent – Internal)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full‑time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc. , we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.
Position Summary
Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – Internal) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first‑level technical support and customer service. The ideal candidate is customer‑focused, technically capable, and comfortable working in a fast‑paced, mission‑critical environment.
What You'll Do
...~ Opportunity for advancement ~ Paid time off This is an entry-level position! No experience is necessary! Window Cleaning Technician Benefits and Perks: Money -- and opportunity to make more. Starting between $16-20 per hour with potential...
...A logistics company is hiring freight dispatchers, both experienced and entry-level, to work from home. This role offers the opportunity to earn $8,000 to $15,000+ per month through commissions. Applicants should possess strong communication and organizational skills....
...Summary Transports patients to their inpatient bed and/or to and from other areas such as admitting, surgery, therapy or radiology in a safe and timely manner. Retrieves medical records, lab results, supplies and medications as required. Prioritizes duties to facilitate...
...Job Description Our client, a beauty brand with 50+ locations across the US , is seeking a Remote VP of Finance to join their Accounting & Finance team. The ideal candidate will bring strong multi-unit experience, advanced NetSuite proficiency, experience with Claude...
...We are a family & friends-owned historic guest lodge in Seeley Lake, Montana. We seek an experienced Chef to join our team and help us grow. Seasons Restaurant operates year-round with fine dining and banquet events. Seeley Lake is a small mountain resort town that thrives...