Job Description

Job Description

Job Description

Position Summary

As a Retail Sales Associate, you’ll be the face of The UPS Store, delivering world-class customer services to all of our customers. You’ll assist customers with shipping, packing, printing, and business services, all while ensuring a clean and welcoming environment. You’ll learn all aspects of store operations and play a key role in keeping our customers coming back. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. 

The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner, a flexible & quick thinker, a team player and has great work ethics with an “no job is too small attitude”.  A candidate with a graphic design / print background is a plus.

Key Responsibilities

Customer Service & Sales

• Deliver exceptional service by greeting customers, assessing needs, and providing tailored solutions through being knowledgeable of products and services offered 
• Promote and cross-sell products and services to enhance customer experience
• Handle inquiries, resolve issues, and maintain strong communication with customers and team members

Shipping, Packaging & Mail Handling

• Receive, process, and pack shipments and returns using established procedures
• Process returns and corporate accounts using established procedures
• Sort and distribute mail and packages accurately to customer mailboxes

Operations & Transactions

• Accurately process sales using POS systems, including cash and card transactions
• Perform beginning-of-day activities or end-of-day reconciliation of all payment types in compliance with procedures
• Operate shipping and business software systems efficiently
• Operate office equipment (copiers, printers, fax, laminating) safely and effectively
• Assist with document preparation and basic print/graphic tasks as needed

Store Maintenance & Inventory

• Maintain a clean, organized, and safe store environment
• Stock shelves, monitor inventory, and support merchandising efforts

Team Contribution & Development

• Stay informed on products, services, and industry trends
• Support team members, share knowledge, and perform additional duties as needed

Qualifications

• Previous Retail or customer service experience is preferred
• Strong verbal and written communication skills, including spelling and math
• Computer skills, including Microsoft Office and Adobe suites (InDesign) is recommended
• Proficiency with POS systems, retail math, and cash handling
• Detail-oriented, reliable, organized and a quick learner
• Ability to lift 40–50 lbs and stand for extended periods
• Availability to work the following shifts:
• • Monday (8:30 am - 6:30 pm)
  • Tuesday, Wednesday, Thursday (12:30 pm - 6:30 pm)
  • Saturday (9 am - 5 pm)
• Have a helpful, friendly attitude and strong people skills
• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

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