Customer Service Advisor Job at Danaher, Coralville, IA

  • Danaher
  • Coralville, IA

Job Description

Integrated DNA Technologies, a Danaher operating company, seeks a Customer Service Advisor to provide multichannel support for order-related inquiries in Coralville, Iowa. The role focuses on managing customer communications across multiple platforms and systems to ensure timely resolution and satisfaction.

Responsibilities

  • Respond to customer inquiries regarding order placement, fulfillment, and delivery status
  • Process order changes and provide updates across multiple communication channels
  • Navigate various systems to gather information and deliver accurate customer responses
  • Maintain and enhance customer satisfaction and loyalty through quality support

Requirements

  • Associate's degree with minimum 1 year customer service experience
  • Proficient computer skills including Microsoft Office and typing
  • Ability to handle inquiries across multiple communication channels
  • Competency navigating multiple systems to resolve customer issues
  • Bachelor's degree preferred
  • Prior experience with SAP or Salesforce a plus

Compensation: $21.00-$23.00 per hour, plus eligible bonus/incentive pay

Job Tags

Hourly pay, Work at office

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